REVIEWS
Thank you for sending someone to repair our heat/ air system on the same day my husband called. Your promptness meant a lot to us. We had no heat in our home & we were cold. We can always count on you & again we thank you!!John & Barbara Hunter
Kelly was very thorough and made sure everything was checked and cleaned when we had an issue with our downstairs heating unit. Olivia was also great to work with over the phone when figuring out the part we needed (2 vastly different costs and eta’s). Scheduling was easy and quick as well. Will definitely be calling them again if/when it’s needed.
Aaron did a great job identifying the issue immediately, which I had been concerned about since it was intermittently happening. Same day he replaced the part and things are running well.
Very grateful for this company. Kelly was prompt, courteous, and very professional. He made sure our heat was working before he left. Thank you so much!. Fred and Carmen Leach
DO NOT USE THIS COMPANY! Billed for time that technician was not even here! When Customer questioned billing, Office said their GPS confirmed the billing time. But this was ABSOLUTELY FALSE! When customer requested proof of GPS timing, C & M declined. DO NOT USE THIS COMPANY, unless you want to patronize either incompence, and/or fraud. Probably what they will quote you, will not be what you will be billed!!!In reply to your response here:You're not "sorry" I was "unhappy" with your service. You're sorry a customer has told the truth, and warned other customers how you deceived me. How many times per day do you do this? If you overcharge $50.00+ dollars, as you did with me, on just 10 customers per day, with 10 technicians a day, that adds up to around $5000.00 per day. I don't know what you do with other customers, only sharing my personal experience.Your response "We informed you we would gladly send you the GPS logs" is another lie. I asked for GPS logs immediately when Olivia said that was her proof of time tech was at site, but Olivia declined to send. If not, why didn't you immediately send the GPS log, after my review? I know how long the tech was with me, and I was with him the entire time. I wanted to know the problem. Tech spent 20 minutes or less at the furnace, then he wrote his activity down while in his truck for 5 minutes. 30 minutes or less was entire time at site.And, re: "We would still be glad to send that to you, as well as link them with the emails you sent in." What emails? I have not sent emails in, only responded to the email request YOU sent to me for a rating.RE: "Confusion" None on my part. When booking the appt. I asked what would the charge be. I was quoted $75 for the first 30 min, and a proration of $75.00 per each additional 15 minutes over the original 30. You billed me 45 more minutes over the actual 30 minutes tech was here, meaning you say he was with me 1 hour and 15 minutes! AGAIN, I was with him the entire time. I know when he left, and what he did while at site. He lit the pilot light, observed the burner assembly flames then wanted to know if I wanted to buy a new unit. SO! When I do buy a new unit, it won't be from YOU!
Kelly was professional, fast and so cost efficient! He solved the problem quickly and got the heat back on! I will always call C&M for any HVAC needs from now on!
We are very pleased with our service. The technician and installers were very knowledgeable, efficient, and helpful in explaining the new system to us. I definitely would recommend them to others.
C&M always takes such good care of our units! Friendly, knowledgable, and professional. And fast!! I highly recommend them to anyone!
The technician diagnosed the issue with our system quickly and efficiently. Told us the issue ( a critter chewed our wire in half ) ! We have used C&M since we first moved to TN in 2013 and recommend them to everyone ! Thanks so much !
I have been working with and round C&M for over a decade. Not only would i recommend them at a professional level, i recommend them personally. The office staff is prompt and great with notifications. Service has always been helpful. Daniel one of the service techs has been a pleasure to work with. As far as installation they are a 10 out of 10. Johnny and the crew professional, informed and clean.
Technician came same day as I had a heater that was not working. He arrived earlier than appointment window, which was great. He was fast and courteous. I really appreciate this company and the work they do.
The repairman was good. I just wish he had told me that when the furnace safety device turns off the heating element, that the fan will continue to run. I stayed in the house with the downstairs at 40 degrees. I got a second quote and that repairman told me to flip the breaker. It would have been really nice to have that piece of information.
Saul was very polite, professional and efficient in working through our fall/heat tuneup. Also the text communications before and after the service call were much appreciated .
C&M is absolutely great to work with. They never try to sell you on work you don’t need, show up on time, and great communications. I am in Real Estate and deal with HVAC companies all the time. C&M is my go to for myself and for my clients!! Can’t recommend enough!
The service tech is so knowledgeable, polite and explains everything he did. C&M sent someone out in a timely fashion, which I really appreciate. I am so glad I found this company.
Kelly, my service tech, at C&M has always been punctual, professional and thorough. He repaired a warranty part over the summer and just completed my fall tune up. I highly recommend C&M Heating & Cooling. Excellent service, communication and pricing. I will continue to use them for all of my maintenance and repair needs.
Great service! Professional, heads up text before arrival, arrived on time, courteous, friendly and performed requested service efficiently. Thank you, Aaron and Thank you for your service as a United States Marine!
This is our first experience with C & M and it went so well they will be our go to company for all our heat & air needs in the future. I am very impressed with them.
Saul came out and took care of my cooling problem quickly and efficiently. Was very personable and knowledgeable regarding my issue. Would reccomend C&M to anyone who is looking for a reliable Hvac Compnay.
Booking with them is a breeze. I have had multiple techs out for a range of problems and they are thorough and efficient in fixing issues. I highly recommend them for anyone in the Nashville area.
They did three hvac service calls, first to clean the units in the spring, second to address a freezing mini split. When addressing the freezing mini split 3 months after the routine maintenance and cleaning they said the outside unit was filthy and causing the unit to freeze up. Apparently they didn’t clean it on the first call in the spring like they said they did, but still charged me both times. The unit began freezing up again several weeks later, another company came and said it had a leak, which C&M didn’t identify. In addition to that, the unit was still dirty and clogged on the rear side that took a little more effort to access, meaning they didn’t clean it well the second time they came either. They came a 3rd time to quote an install of a new unit which I told them I already ordered, only to tell me after the visit that they won’t install a unit not provided by them. Pretty impressive to mess up 3 calls in a row. Staying away from C&M in the future.
Courteous and very prompt with scheduling an HVAC maintenance visit! We were behind on the maintenance and C&M was able to fit us in to perform a full inspection. As a new homeowner, we appreciate their service and recommendations.
From the time I made my first call to schedule a new customer appointment, to the time Justin came out to our home, the level of professionalism I received was such a breathe of fresh air! Justin did a WONDERFUL job in serving our unit! He came in and went right to work, no questions asked - he knew exactly what he was doing; very thorough and professional. Thank you C&M!
Saul came out and was very detailed and cleaned units and checked out both units and cleaned the drains he was awesome. I would love for him to come to my home again. Ty
Saul with C&M did a great job getting our mini-split back in shape. He took the time to answer my questions. Very professional and reasonably-priced service.
Great Experience. First time I called C&M was this morning and discussed my issue. They had a technician at my home within 8 hours of my call. My issue has been handled. The technician was very professional and curious. Highly recommend this company.
The technician showed up first thing in the morning and was able to determine exactly what was wrong with my air conditioner and fix the issue immediately. Explained everything that was wrong and expect to even save money on my electric bill. Definitely worth the service price when it can save hundreds more long-term.
The staff was very knowledgeable and helpful from the moment i called. Had someone out same day and fixed our issue. Great service!!!
Kerry did a great job on Sunday. Was prompt to respond, diagnose, and fix the problem. They’re my new HVAC service. I strongly recommend them.
Daniel has serviced my HVAC units for many years. He's a top notch guy and he is a stellar representative for this company.
Justin was on time and setup Common wires for two thermostats very quickly. He even installed the thermostats.Great job!
Great Job. Quick service. Reasonable charge. Kelly was very knowledgeable and helpful. Thanks.
This was the second time calling someone for the same issue. Technician did not communicate that he was finished or what the issue was. Next day issue was back. Could not get in contact with tech day of or day after service to understand what was causing leak.
C&M has been great to work with. They have serviced both my Mitsubishi and Trane units.
Very efficient; knew exactly what the problem was, had the part on the truck and fixed our unit immediately. Very pleasant and knowledgeable technician.
I am very pleased with my service from C&M! They are very fair and honest. Everything went smoothly from scheduling through diagnosing and repair! I highly recommend this company for your HVAC needs! They have definitely won over a new customer!
Kelly was great servicing our units! and then when he got the new unit and crew that came worked very hard going above and beyond. Thanks!!
Technician was great and nice to talk to. Performed his job very professionally. Now my office is freezing again.Thank you
Friendly knowledgeable technician came and explained what was wrong and what he needed to do. Saul was also courteous and neat.
Arrived on time! Performed spring cleaning and inspection. Did not recommend unneeded additional services or repairs.Arron was very professional and represented his employer in a favorable business.
They did a good job but gave me a two hour window and didn't show up for an hour after that with no call and no apology. I understand that some jobs take longer than expected but please let me know.
We had a new HVAC system installed and ductwork. All the teams that did the install were awesome on time and very professional. Highly recommend C&M if anyone’s looking for service or new unit install.
Kelly was extremely professional and friendly. Great care and thorough in performing our Spring Preventative Care service
He was prompt at getting here on time. He is always very pleasant and helpful. He always figures out what's going on with our unit. And takes his time explaining what is going on and fixes it right away. Thanks so much for your help!
Quick response when we really needed help on a weekend. The technician was friendly, knowledgeable and professional. I highly recommend.
Below zero temps, icy roads, upstairs heat goes out. C&M Service makes it to the house, diagnoses the problem, parts on order for a 30 year old unit. These folks have taken care of us for almost 30 years. Regardless of time, temp, circumstances these folks always deliver. Honest, dependable, ethical
We love Aaron! He trouble-shooted (word?!) our problem and fixed it pronto. Very knowledgeable and personable. Got him on speed dial now.
I called this company at 8 am. They were at my house an hour later. I know absolutely nothing about HVAC, so they could have told me anything and I would have paid for it. The technician said there was nothing wrong and that the ice on the unit was normal. They didn’t even charge me a service fee. Honest, fast, and a great experience. Will use them for any needs going forward
Thank you Daniel and Justin. This C&M team replaced all three of our HVAC Systems over a three day period. They explained what they would be doing, worked quickly, cleaned up, checked the rooms for balanced air flow (heat and air), and showed me how to use the new thermostats. Our home is warm and toasty again, just in time for our holiday gatherings and the winter season.
When your heat goes out on the coldest day of the year, and your 90-year old in-laws are shivering, you need help fast. I called C&M, explained the situation, and they were onsite that morning to diagnose the problem. The next day, they drove to the supplier to get the necessary part, installed it, and had the heat up and running by 2 PM. They were professional, capable, and compassionate, and I'll never use anyone else.
Kelly provided outstanding service got my furnace up and running as promised. Kelly was honest and provided periodic updates during the debug process.
Technician came right on time to check my thermostat for my heating and A/C system. He was very thorough and showed me everything he was doing.He took down the serial numbers and said he would see if it under warranty which it turned out to be. He is coming back Monday with a new one. I was very pleased with his knowledge and thorouness.
Very professional and work was well done. They were on time and and answered all my questions. Highly recommend!
This company was INCREDIBLE! So easy to work with, cost is great and were very kind and helpful. I never write reviews, but needed to for them!
Aaron came out, identified the issue in less than 5 minutes, fixed it 5 minutes later, and talked me through everything in a clear, easily understandable manner. The best part was that there were no further repairs required!
Pros- Technician and work was excellent.Cons- My coil went out in our HVAC which is still under warranty. Before I authorized the work I asked roughly what it was going to cost. The part was covered under warranty, and I was told it would be a 3 hour job at $75 an hour plus freon, so I agreed to the work. Turns out the coil job is a flat rate charge only of $700, plus the $150 to diagnose the issue.I would have appreciated a more accurate explanation of charges before I agreed. I would have shopped around before I agreed.
Kelly returned and replaced the part that needed ordered again explaining and fixing the issue quickly and efficiently. Will have C&M back for any future issues. 🙂
I appreciate that C&Ms maintenance plan helps me keep on schedule to take care of my units. Their employees are kind and professional and on time.
Another good service experience with C&M Heating & Cooling today. The technician, Kelly, arrived on time, quickly diagnosed our problem, and executed the repair. There was no annoying upselling or other nonsense like some of the larger, more well known HVAC companies.
Olivia did a great job with scheduling an answered all my questions. Saul did a great job with repairs an explained what was wrong an showed me the defective part. Kool again.
Great service on time pleasant to deal with and very honest up front explained everything they were doing. I have used them for many years they have always been honest and easy to deal with. I would highly recommend them to anyone that wants an honest service. I am also a Realtor and have always appreciated their on time schedule.
These guys are great! Honest, on time and very professional. I’ve been using them for over 35 years. Matt Bright
Aaron is Great , Troubleshoot and fixed our old A/C unit in about 30 minutes. Office staff also did a great job getting me scheduled in during a crazy hot spell and playing phone tag to keep me informed. Thanks!
Clarence is outstanding. Super clean, precise placement of lines and equipment, great attention to detail. And most important, Clarence was kind and considerate to me and my wife. .
They follow up well. Olivia in the office is GREAT! Daniel the tech is very sharp and communicates very well. He’s fantastic.
Our family has relied on C&M for our HVAC maintenance for almost 30 years. Time after time the team at C&M have proven to be honest, trustworthy, dependable, responsive and on-time. For issues, the technicians diagnose, inform and present options to get the systems back up and running. Never a "sell" simply ethical and honest. Brandon, who repaired our AC this week, was great to work with. Diagnosed the problem, ordered the part and two days later we are enjoying a cool, comfortable home in the mist of this season's heatwave. Look no further than C&M for your HVAC needs!
C&M was the original contractor for my home and I have continued to request the services this company provides for the last 20 years. They are reliable, reasonable and professional. I’ve recommended C&M to others because of the expertise that is continually provided. Thank you C&M Heating and Cooling.
C&M is simply the best! They have helps me for years and they always do a top notch job with a smile. Thank you C&M!
Brandon was very meticulous and thorough with his work Professional, on time, reliable.I’ve been using them for four years. Always happy with their service.
They responded quickly and we able to get the service scheduled in a few days. They showed up on time and were professional and did a great job. Thanks!
It is always a wonderful experience dealing with your company. You are always friendly, prompt, efficient and knowledgeable. Your explanation of findings are always clear.
Aaron did a great job for us! This is a good company if you need any type of work on your heating and cooling system. It's very nice to have a company that you are able to trust with such a high value item. I believe that you will not be disappointed. Greg B.
Very knowledgeable service technician who listened to our needs and provided excellent suggestions for improving the efficiency of our heating and cooling systems. We feel safer and more secure knowing that this utility is in good hands.
Prompt courteous service by their knowledgeable technician. Diagnosed our problem quickly with our gas furnace, and the replacement part is ordered. Awaiting installation to keep us warm this winter.2/7/23 updatePart was slow to arrive but installation took 5 minutes. Our unit is up and running again. Thanks for your friendly and professional service.7/24/23 UpdateHVAC units don't last forever. So after 20 years, ours needed some serious (and expensive) repairs. We used this opportunity to replace the entire unit including compressor, furnace and cooling coils. Not an inexpensive choice, but based on past quality service, we chose C&M. Competitively priced. Their team arrived on time with our new unit (Rheem again) and 5 hours later, we were up and running. Quiet and efficient unit and so much better than our older one. Their team worked efficiently and took the extra time and effort to give us a quality installation. Looks great! Thanks for your excellent service, attention to detail, and quality installation.
When we requested Service …. They responded in less than 24 hours. The Service Tech Tim was both courteous and knowledgeable and did a most excellent job. ⭐️⭐️⭐️⭐️⭐️ 👍🏻
Heat stopped working during an extreme cold snap over holidays. Brandon from C&M was able to identify the problem quickly and get our heat back on. He was professional and courteous. We’re grateful to have someone out working to get us back up and running during the holiday.
My heat pump was completely froze over . They got to me same day that I called and got me up and running. Andvery polite and professional. even cleaned up after him self. Will definitely use them again. Thank you so much.
Second time I've used C&M and they are fantastic. Aaron was our technician on both occasions and did a great, fast and complete job. Company has great communication.A+ company!
My A/C unit stopped cooling late Tuesday evening. I contacted the office early Wednesday morning, and Matthew stated he could have a technician at my house by the end of the day.I received a text message stating the technician was on his way. When Tim Anderson arrived he was extremely professional and began to quickly diagnose the upstairs unit. He identified a bad capacitor and quickly swapped in a new one. He gave me some pointers to watch for tonight incase the unit didn’t start cooling down the upstairs, and to call the office in the morning if any problems persisted.Tim has worked on these units before and has always been extremely courteous and professional. He’s honest about the problem and has gone above and beyond to do a quality job. Technicians like Tim, honest and reliable work, and a quick turnaround are why C&M will continue to earn my business.
HVAC quit working on Monday- the first of 3 nearly 100 degree days. C&M was able to have a technician arrive the next morning. After diagnosing the problem, the technician drove 30+ miles (each way) to retrieve the replacement part. He returned by 4pm to install the part. The AC is now working fine. Big THANKS!
Tuesday morning we noticed that the air-conditioning was not cooling. We called C & M Heating and Cooling and they had a technician out to our house within 3 hours. They found there was a leak in the evaporator coil and it needed to be replaced. They ordered the part Tuesday afternoon and received the new one Wednesday morning and installed it the same day. We are very impressed and very grateful for their fast and professional service.
This company is very professional. Our A/C went out during a 100 degree heat wave. They were definitely booked with many people. They couldn't make it the same day, which is understandable, but came out the next morning. Awesome! It's all working again. We had a similar great experience with them in the past when supply chains were down, and they thought ahead to order extra parts. Highly recommend them!!!
came home and our AC was not working…called C&M immediately. AMAZING response and customer service!!! Chase was great! He was knowledgeable and quick to diagnose/fix the problem. i would highly recommend!
